Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Managing diverse numbers of inbound and outbound calls promptly. Following call center “scripts” when handling various subjects. Recognizing clients' requirements, clarify data, research every issue and providing solutions
Day-to-day decision making upon strategies
Create effective customer service procedures, policies, and standards.
Implement an effective customer loyalty program.
Train new customer service agents.
Customer service activities like address their needs, complaints, or other issues with products or services.
Reacting efficiently and correctly to callers, giving reasonable answers, and ensuring that clients feel supported and appreciated.
Creating enduring connections with clients and other call center staff based on support and honesty.
Using software, databases, scripts, and tools properly.
Knowledge and striving to meet or exceed call center policies while implementing excellent constant customer service.
Participating in other learning opportunities and training to expand understanding of position and company.
Adhering to all company procedures and methods.
Diploma in a related field.
Excellent customer service, active listening, and communication skills, expert phone voice.
Knowledge of company products, services, and policies.
Knowledge of computer programs, notably with CRM software, and great typing skills.
Capability to manage diffuse tense situations on the phone.
Great time management and decision-making skills.
Flexibility and responsibility.
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity