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Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
Ensuring that the customers are satisfied. Implement superb customer service by managing and engaging the customer service team, improving loyalty programs, and building customer satisfaction purposes.
Authority
Leading customer satisfaction department
Day-to-day decision making upon strategies
Create effective customer service SLAs, procedures, policies, and standards.
Hire and train new customer service agents.
Set key performance indicators and incentive plan
Responsibility
Manage daily operations in the customer service team.
Answer customer service problems quickly.
Improve customer satisfaction goals.
Maintain proper records and documentation of customer service projects and exchanges.
Evaluate service statistics and provide comprehensive reports.
Manage the budget of the customer service team.
Being updated on the newest industry systems and processes.
Requirements
A bachelor's in Business Administration or similar area.
4+ years' experience in a customer service job.
Good knowledge of Microsoft Office and customer service software.
Excellent communication skills.
Good knowledge of management practices and techniques.
Outstanding management and interpersonal skills.
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
