Democratizing Recruitment
Job Description

CSAT Manager

Customer Service
Department Mission
  • Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
  • Providing excellent customer service by managing and motivating the customer service team, improving loyalty plans, and building customer satisfaction targets.
  • Day-to-day decision making upon strategies
  • Create effective customer service procedures, policies, and standards.
  • Implement an effective customer loyalty program.
  • Train new customer service agents.
  • Manage daily operations in the customer service team.
  • Answer customer service problems quickly.
  • Improve customer satisfaction targets.
  • Maintain proper records and documentation of customer service projects and exchanges.
  • Evaluate service statistics and provide comprehensive reports.
  • Manage the budget of the customer service team.
  • Being updated on the newest industry systems and processes.
  • A bachelor's in Business Administration or similar area.
  • 4+ years' experience in a customer service job.
  • Good knowledge of Microsoft Office and customer service software.
  • Excellent communication skills.
  • Good knowledge of management practices and techniques.
  • Outstanding management and interpersonal skills.

It's always a good idea to include the benefits of the job the company will provide such as:

  • Flexible hours to give you freedom and increase productivity
  • Life insurance for you and your family members
  • Work remotely in the comfort of your home
  • Free Gym membership so you can stay in shape
  • Fun and Energetic weekly team bonding events
  • etc.

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