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Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
Guidance customers with objections and problems, give customers information about products and services, take orders, and process returns. Helping customers to understand the product and solving questions about their reservations.
Authority
Day-to-day decision making upon strategies
Create effective customer service procedures, policies, and standards.
Implement an effective customer loyalty program.
Train new customer service agents.
Responsibility
Making a positive, empathetic, and professional attitude toward customers.
Replying quickly to customer questions.
Interacting with customers in multiple ways.
Recognizing and solving customer objections.
Understanding company products inside and out so that being able to solve questions.
Processing orders, forms, applications, and applications.
Communicating and coordinating with partners as needed.
Giving feedback on the performance of the customer service method.
Assure customer satisfaction and implement expert customer support.
Requirements
High school diploma, or equivalent.
Capability to stay calm when customers are stressed or upset.
Basic knowledge of computers.
Experience working as a customer services agent is preferred.
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
