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Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
Answering customer questions by phone, mail, fax, and email. Processing and logging calls into CRM system. Recognizing customer requirements. Forwarding and escalating requests to related people and team.
Authority
Day-to-day decision making upon strategies
Create effective customer service procedures, policies, and standards.
Implement an effective customer loyalty program.
Train new customer service agents.
Direct Contact with customers
Responsibility
Taking part in training sessions to grow knowledge of products and to improve customer service experiences.
Solving phone, mail, fax, and email customer queries.
Recognizing customer requirements.
Forwarding and escalating requests to related people and teams.
Communicating with customers to give them proper feedback on the progress of their requests.
Implementing excellent customer service.
Keeping confidentiality of data.
Requirements
High School Diploma, GED, or perhaps appropriately equivalent.
2+ years customer care experience, ideally in a field that is related.
Successful conclusion of provided training.
Proficient computer abilities.
Having knowledge of CRM is preferred
Familiar with MS Office suites.
Excellent phone etiquette.
Outstanding communication skills.
Capable of sitting behind a desk for extended periods.
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
