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Providing innovative and responsive engineering services. ... Client Satisfaction - We engage our clients and the communities we serve so that they know us, trust, and value our services. Technical Innovation - We develop better engineering solutions through research and development.
Role
Monitoring and improving the process, managing the First-mile team, and assuring the property of safety conditions and efficiency.
Authority
Leading and Supervising First Mile Team
Day-to-day decision making upon strategies
Design and implement an appropriate process to ensure the same-day settlement of delivered waybills by agencies.
Hire, training and team performance management.
Manage the logistics of agencies of different provinces/areas (e.g. optimize the number as well as locations of distribution centers for each city) in a way that expansion of the operations becomes feasible.
Responsibility
Streamline the methods of pickup/delivery of customer packages to assure that the service quality meets the demands
Logistics management
Achieving Customer Expectations: Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
Assess customer's experience against a set of objects and patterns.
Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if required
Improving the electronic issue of waybills: provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
Acquiring the data: Ensure the on-time insertion of relevant data in the system and design dashboards to better monitor the performance of agencies.
Requirements
BA/MSc degree in industrial engineering, logistics, Supply chain management, or related areas.
2+ years of relevant experience
Challenging and willing to travel frequently
Problem-solving abilities
Excellent negotiation skills
High loyalty and positive approach in the face of setbacks and obstacles
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
