- Providing innovative and responsive engineering services. ... Client Satisfaction - We engage our clients and the communities we serve so that they know us, trust, and value our services. Technical Innovation - We develop better engineering solutions through research and development.
- Monitoring and improving the process, managing the First-mile team, and assuring the property of safety conditions and efficiency.
- Leading and Supervising First Mile Team
- Day-to-day decision making upon strategies
- Design and implement an appropriate process to ensure the same-day settlement of delivered waybills by agencies.
- Hire, training and team performance management.
- Manage the logistics of agencies of different provinces/areas (e.g. optimize the number as well as locations of distribution centers for each city) in a way that expansion of the operations becomes feasible.
- Streamline the methods of pickup/delivery of customer packages to assure that the service quality meets the demands
- Logistics management
- Achieving Customer Expectations: Evaluate customer feedback and develop procedures accordingly to ensure that great customer service is provided at all times.
- Assess customer's experience against a set of objects and patterns.
- Take action when scores fall below thresholds and work with the Customer Service team to conduct additional research if required
- Improving the electronic issue of waybills: provide the related needs and infrastructure so that the flow of information in the system is accelerated and facilitated.
- Acquiring the data: Ensure the on-time insertion of relevant data in the system and design dashboards to better monitor the performance of agencies.
- BA/MSc degree in industrial engineering, logistics, Supply chain management, or related areas.
- 2+ years of relevant experience
- Challenging and willing to travel frequently
- Problem-solving abilities
- Excellent negotiation skills
- High loyalty and positive approach in the face of setbacks and obstacles
It's always a good idea to include the benefits of the job the company will provide such as:
- Flexible hours to give you freedom and increase productivity
- Life insurance for you and your family members
- Work remotely in the comfort of your home
- Free Gym membership so you can stay in shape
- Fun and Energetic weekly team bonding events
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