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The primary functions of an operations department include the design and management of products, services and processes. In addition, the operations department evaluates and allocates resources to effectively deliver products and services. Management of supply chains is also an essential function of an operations department.
Role
The role is to provide support services required for the effective performance of an organization. The task involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge and assistance in response to employee requirements
Authority
System config
Proposing solutions
Consulting preachable item's specifications
Responsibility
Ensuring overall performance and prevent downtime
Help Desk tracking
Checking IT asset Information accuracy
Configuration of telecommunications systems
Diagnosing and resolving problems in response to reported incidents (Tickets)
Investigating and recommending the purchase of tools and technologies to improve responsiveness to the requirement
Installations of IT equipment
Feedback on problematic trends and patterns
Resolve and Maintain problem tracking and resolution databases ensuring accurate records are filed
Requirements
Student or earned a degree in related filed
IT help desk, remote desktop, tech support experience
Strong knowledge with MAC and PC
Professional certification (e.g. CCNS, CISSP, MCSE).
PBX and/or NEC Phone System experience
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
