By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.
The primary functions of an operations department include the design and management of products, services and processes. In addition, the operations department evaluates and allocates resources to effectively deliver products and services. Management of supply chains is also an essential function of an operations department.
Role
Guarantee that customers on vacation or business travel have a nice experience at a hotel, motel, or other types of business with accommodations. You will additionally assure that the establishment is run efficiently and productively.
Authority
Leading and Supervising Lodging Team
Day-to-day decision making upon strategies
Keep track of how much money the hotel or lodging facility is making
Hire, training and team performance management
Responsibility
Inspect customer rooms, public spaces, and grounds for neatness and appearance
Welcome and register customers
Assure that company standard for customer services, decoration, and housekeeping are met
Response inquiries from customers about hotel policies and services
Director staff performance to assure that customers are happy and that the hotel is well run
Set room rates and budgets, approve expenditures and allocate funds to different sections
Requirements
Bachelor's degree in business or entertainment; associate's degree with industry experience may be suitable for smaller-scale establishments
Outstanding customer and employee communication skills, self-motivated, highly-organized
Experience in the same position can be preferred
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
