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Build an experience for customers which leads to satisfaction. Advocate for customers in company-wide decisions. Assists in company branding in overall.
Role
Utilize their information on company merchandise, services, and strategies to support callers with questions, objections, or problems. Speak with clients, listen to them gain a better understanding of their requirements, and suggest reasonable solutions.
Authority
Day-to-day decision making upon strategies
Create effective customer service procedures, policies, and standards.
Implement an effective customer loyalty program.
Direct Contact with customers
Responsibility
Customer service activities like address the needs, complaints, or other issues with products or services.
Reacting efficiently and correctly to callers, giving reasonable answers, and ensuring that clients feel supported and appreciated.
Creating enduring connections with clients and other call center staff based on support and honesty.
Using software, databases, scripts, and tools properly.
Knowledge to meet or exceed call center policies while implementing excellent constant customer service.
Making sales or suggestions for products or services that may be suitable to client needs.
Adhering to all company procedures and methods.
Requirements
Diploma in a related field.
Excellent customer service, active listening, and communication skills, expert phone voice.
Knowledge of company products, services, and policies.
Knowledge of computer programs, notably with CRM software, and great typing skills.
Capability to manage diffuse tense situations on the phone.
Great time management and decision-making skills.
Flexibility and responsibility.
Benefits
It's always a good idea to include the benefits of the job the company will provide such as:
Flexible hours to give you freedom and increase productivity
